Return & Exchange

Welcome to the GORNATION Return & Exchange Portal
It's our highest goal that you're satisfied with our products. Simply insert your order number and e-mail address to start the process.

How long can I send something back? 
You can hand in your return or request an exchange up to 30 days after the delivery of your order.  

Which products can I return or exchange?
 You can send back all products as long as they are new and unused. Already used, worn or washed items will not be accepted for exchange or return. Please make sure to add all components to the parcel like the user manual or the carrying bag.

Where can I find my order number?
 You can either find your order number in your mails or in your Account Details in our shop. The order number always starts with a 2, e.g. 2111117.

How does the return and exchange work? 
  1. Hand in your request via the Return & Exchange Portal above. 
  2. We will check your request within 24 hours (Mo-Fr). You will receive our decision via e-mail. 
  3. The confirmation mail will include the address of our warehouse. You can then send the item(s) back with any carrier of your choice. The customer has to cover the costs for shipping the return. 
  4. As soon as your parcel arrives, we will check the products and initiate the next steps (refund or exchange).
The return shipment should be sent with tracking, to prove that you have sent a package to us. In this case, GORNATION takes the risk of the return shipment, without tracking the risk lies with the customer. 

My item is damaged
Sorry for any problems with your products. Despite high quality standards and controls, sometimes a mistake can creep in. Please upload a picture of the problem in the portal and we will immediately come back to you to solve it.
 
Find the full return policy here.
If your question isn't answered yet, check our FAQs or get in touch with us via our contact page.